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Customer questions
Where can I park my car?
There are several car parks nearby: * P. of the Monasteries (opposite the hotel) * P. Plaza of Spain (50 meters) * P. Isabel Catholic (50 meters)
Can I use my tablet or my netbook somewhere in the hostel?
Yes, we have free Wi-Fi connection for our customers in all hotel facilities and rooms, so you can connect to the Internet totally in comfort with your laptop, netbook, tablet, etc.
What time should I leave my room at check out?
Normally you have to leave the room before 12 noon. However, if you cannot for personal reasons, ask at Reception for the alternatives we offer.
Is there any smoking room?
No. By law, smoking is prohibited in public places and in hotel and hostel rooms.
Do you have any tourist information at the Reception?
Sure. We kindly will provide you with a map of the city of Madrid and the appropriate indications to visit the main sights of this great city.
Where may I rent a car?
At Reception we have several addresses of car rental companies in Madrid.